po99 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by po99 ("po99", "we", "us", "our") and applies to all personal information collected through the po99 website and Platform located at po99.ws, including all games, sportsbook, payment processing interfaces, customer support channels, and any related mobile interfaces.

po99 is committed to protecting the privacy and personal data of all registered users and visitors. We comply with applicable international data protection standards in the processing of personal information. By accessing or using the po99 Platform — including registering an account, placing a wager, or contacting customer support — you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

This Policy should be read together with po99's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Data We Collect

po99 collects personal information in the following categories depending on how you interact with the Platform:

2.1 Registration & Identity Data

When you create a po99 account, we collect: your full name, date of birth, gender, CNIC or passport number (for KYC verification), residential address, city (e.g. Karachi, Lahore, Islamabad, Faisalabad), email address, and mobile phone number.

2.2 Financial & Transaction Data

To process deposits and withdrawals in PKR, po99 collects: your JazzCash or EasyPaisa mobile wallet number, bank account or IBAN details (for HBL, UBL, Meezan Bank, or Raast transfers), Visa/Mastercard details where applicable, and a complete record of all deposits, withdrawals, wagers, and bonus transactions on your account.

2.3 Technical & Usage Data

When you access po99, our servers automatically collect: your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited within the Platform, time and duration of sessions, and game/bet history logs.

2.4 KYC Documentation

Prior to processing any withdrawal, po99 is required to collect copies of government-issued identity documents (CNIC, passport, or driving licence) and proof of the payment method used. These documents are stored securely and used solely for identity verification and fraud prevention purposes.

2.5 Communications Data

Records of communications between you and po99's customer support team — including live chat transcripts, emails, and support ticket contents — are retained to assist with dispute resolution and to improve our service quality.

3 How We Use Your Data

po99 uses your personal information for the following specific purposes:

• Account Management: To create, maintain, and administer your po99 account, including processing logins, account settings changes, and preference updates;
• Payment Processing: To process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and Visa/Mastercard, and to execute approved withdrawal requests to your registered payment method;
• Identity Verification (KYC): To verify your age (21+ requirement), identity, and the legitimacy of your payment methods before releasing withdrawals;
• Regulatory Compliance: To fulfil anti-money laundering (AML) obligations, maintain required transaction records, and respond to lawful requests from regulatory authorities;
• Fraud & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct on the Platform;
• Customer Support: To respond to your queries, resolve disputes, and maintain records of communications for quality assurance purposes;
• Responsible Gaming: To monitor your gaming behaviour and apply the responsible gaming tools (deposit limits, self-exclusion, cooling-off periods) that you have activated on your account;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may opt out at any time;
• Platform Improvement: To analyse aggregate usage data and improve the features, performance, and design of the po99 Platform.

po99 will not use your personal data for any purpose incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

4 Legal Basis for Processing

po99 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and po99 — specifically, to operate your account, process your bets, and handle payments;
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful regulatory inquiries;
• Legitimate Interests: Processing is necessary for po99's legitimate interests in fraud prevention, Platform security, and service improvement — provided these interests are not overridden by your data protection rights;
• Consent: For marketing communications and non-essential cookies, po99 relies on your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

po99 does not sell, rent, or trade your personal information. We may share your data with carefully selected third parties only in the following circumstances:

• Payment Processors: Your financial details are shared with payment service providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, Visa/Mastercard networks) solely to process your transactions;
• KYC & Identity Verification Providers: We engage accredited identity verification service providers to assist in validating documents submitted during the KYC process;
• Game Software Providers: Game providers whose titles are hosted on the po99 Platform may process technical session data necessary to operate their games. They do not receive your financial or identity data;
• Regulatory Authorities: po99 may be required by law to disclose your information to government bodies, financial intelligence units, or other regulatory authorities in response to lawful orders;
• Fraud Prevention Agencies: Where there is reasonable suspicion of fraud or financial crime, po99 may share relevant data with fraud prevention organisations and law enforcement;
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by po99 may access personal data on a strictly need-to-know, confidential basis.

6 Cookies & Tracking Technologies

po99 uses cookies and similar tracking technologies to operate the Platform effectively and improve your user experience. A cookie is a small text file stored on your device when you visit po99.ws. We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your login session, remember your language preference, and enable secure payment flows. These cookies cannot be disabled without impairing your use of the Platform;
• Performance & Analytics Cookies: These cookies collect anonymous data about how visitors use po99.ws — which pages are visited most, where users click, and how long sessions last. This information helps us improve the Platform;
• Functional Cookies: These remember your personalisation choices, such as game preferences, display settings, and notification preferences, to provide a more tailored experience;
• Marketing Cookies: With your consent, these cookies track your activity on po99.ws to help us deliver relevant promotional offers. You may opt out of marketing cookies at any time via your browser settings.

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the po99 Platform.

7 Data Retention

po99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to satisfy AML record-keeping requirements;
• Transaction Records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years in accordance with financial regulations;
• KYC Documents: Identity verification documents are retained for five (5) years after the end of the business relationship or as required by applicable law;
• Support Communications: Customer support records are retained for three (3) years following resolution of the relevant query or dispute;
• Marketing Consent Records: Records of your marketing preferences and consent history are retained for the duration of your account plus two (2) years.

Upon expiry of the applicable retention period, po99 will securely delete or anonymise your personal data in a manner that renders it irrecoverable.

8 Data Security

po99 takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and our servers;
• Encryption of sensitive data fields (passwords, financial identifiers) at rest using industry-standard algorithms;
• Role-based access controls ensuring that only authorised po99 personnel can access personal data on a need-to-know basis;
• Regular penetration testing and security audits of our Platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Continuous monitoring for unusual access patterns, potential intrusions, and data breach indicators.

While po99 takes all reasonable steps to protect your data, no system is completely immune to risk. In the event of a data breach that poses a risk to your rights, po99 will notify affected users and relevant authorities in accordance with applicable legal requirements and within the timeframes prescribed by law.

9 Your Data Rights

As a po99 user, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data po99 holds about you. We will provide this within 30 days of a verified request;
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. Minor details (address, contact number) can be updated directly in your account settings;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that AML and KYC records cannot be deleted before the mandatory retention period expires;
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while a dispute regarding data accuracy is resolved;
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing;
• Right to Object: You may object to processing carried out on the basis of po99's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and complete it within 30 calendar days, subject to identity verification requirements.

10 Children & Minors

The po99 Platform is strictly intended for users aged 21 years and above. po99 does not knowingly collect or process personal information from individuals under the age of 21.

If you are a parent or guardian and you believe that a person under 21 has provided personal information to po99 and registered an account, please contact us immediately at [email protected]. po99 will investigate the matter promptly and, where confirmed, will delete all associated personal data and close the account without delay.

11 Third-Party Links

The po99 Platform may contain references or contextual links to third-party services such as game providers or payment processors. po99 is not responsible for the privacy practices or content of any third-party websites or services. This Privacy Policy applies solely to data processed by po99 through the po99.ws Platform.

If you navigate away from po99.ws to a third-party site, we encourage you to review that site's privacy policy before submitting any personal information. po99 has no control over and assumes no responsibility for the content or data practices of third-party services.

12 Policy Changes

po99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, po99 will notify registered users by email to their registered address and/or by posting a prominent notice on the Platform at least 14 days before the changes take effect.

Your continued use of the po99 Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must discontinue use of the Platform and may request account closure by contacting our support team.

The "Last Updated" date at the top of this page indicates when the most recent material changes were made. We recommend reviewing this Policy periodically to stay informed about how po99 protects your data.

13 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way po99 handles your personal data, please reach out to our dedicated support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Target: Within 24 hours for standard queries; within 4 hours for urgent data security matters
• Data Access / Erasure Requests: Processed within 30 calendar days of identity verification

For responsible gaming support, self-exclusion requests, or concerns about underage gambling, please visit our dedicated Responsible Gaming page.