po99 is committed to providing a safe , enjoyable, and responsible gaming environment for all players across Pakistan. Our responsible gaming framework is built around player welfare — giving you the tools, information, and support to stay in control at all times.
Because entertainment should never come at a personal cost
At po99, we believe gambling should be fun — a form of entertainment, not a financial strategy or an escape from day-to-day pressures. Whether you're placing a bet on a PSL match in Lahore, spinning slots from Karachi, or joining a live Andar Bahar table from Islamabad, po99 wants every session to be a positive experience backed by clear limits and honest information.
Responsible gaming at po99 is not just a compliance checkbox — it is a genuine, ongoing commitment. We have built a full suite of player protection tools directly into your account dashboard, all accessible at any time, free of charge. From daily deposit limits in PKR to permanent self-exclusion, every tool is designed to put you firmly in control of your own experience.
po99 operates under international gaming regulations that require us to uphold responsible gaming standards as a core operational obligation — not an optional extra. We take this seriously, and we ask every player to read this page carefully and make use of the tools available to them.
Remember: Gambling involves real financial risk. Never bet more than you can comfortably afford to lose. If gambling is causing you stress, financial difficulty, or conflict in your personal life, please reach out to our support team at [email protected] — we're available 24/7.
All responsible gaming tools on po99 take effect immediately once activated. Removal or relaxation of limits may require a mandatory 24-hour cooling-off period.
Six powerful tools — all free, all instant, all inside your po99 account
Set a daily, weekly, or monthly cap on how much PKR you deposit into your po99 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits are applied instantly and can only be increased after a mandatory 24-hour review window — protecting you from impulse decisions during a losing run.
Define the maximum amount you are comfortable losing within a set period. po99 will automatically suspend your betting access once your net loss reaches the threshold you have chosen. This tool is especially useful during fast-paced sessions on Andar Bahar, live tables, or slot games where losses can accumulate quickly.
Set a maximum duration for each po99 session. When your time limit is reached, you'll receive a clear on-screen alert and the option to log out immediately. This is a great way to ensure gambling stays a short-term leisure activity — not an hours-long routine that eats into family time or work responsibilities.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your po99 account remains open but all betting and deposit functionality is suspended. Your balance is safe, and you can still contact support. This tool is ideal when you feel your play is getting more frequent than you'd like.
Self-exclusion is po99's strongest player protection tool. You can request exclusion for 6 months, 1 year, 3 years, or permanently. Once active, your account is fully suspended — no logins, no deposits, no promotional communications. po99 will also take reasonable steps to prevent you from creating a new account during the exclusion period. Contact [email protected] to activate.
Enable periodic pop-up reminders during your gaming session — every 30, 60, or 90 minutes — showing how long you've been playing and your net win/loss for that session. These reality checks are designed to interrupt the flow of play and give you a moment of honest reflection before continuing. A small nudge that can make a big difference.
Setting up responsible gaming tools on po99 takes less than two minutes
Visit po99.ws and log in with your registered mobile number and password. All responsible gaming tools are accessible from your personal account dashboard.
Go to Account Settings and select the "Player Safety" or "Responsible Gaming" tab. All six tools — deposit limits, loss limits, session timers, cooling-off, self-exclusion, and reality checks — are listed here.
Select the tool you want to activate. Enter your preferred limit amount in PKR or your chosen time duration. Review the details carefully before confirming.
Tap Confirm to activate your chosen limit. You'll receive an on-screen confirmation and an email to your registered address. The limit takes effect immediately — no delays, no waiting period for tighter restrictions.
If you encounter any difficulty activating a tool, or if you wish to request self-exclusion directly, contact our 24/7 team at [email protected]. We will action your request promptly.
Ask yourself these questions honestly — your answers matter
Do you sometimes gamble more than you originally planned, even after deciding to stop?
Have you ever borrowed money or sold possessions to fund gambling, including via JazzCash or EasyPaisa transfers?
Do you find yourself thinking about gambling when you are supposed to be focusing on work, study, or family?
Have you tried to cut back on gambling and found it difficult or impossible to do so?
Do you gamble to recover money you have previously lost — commonly known as "chasing losses"?
Has gambling caused arguments with family members or created financial stress in your household?
Do you feel restless, irritable, or anxious when you are not able to gamble for a period of time?
If you answered yes to two or more of the above questions, po99 strongly encourages you to activate self-exclusion and seek professional support. Email us at [email protected] — we will help without judgement.
Early recognition is the most important step toward getting help
Keeping gambling as entertainment — not a lifestyle
Click any tool below to read exactly how it works on po99
po99's deposit limit tool allows you to set a daily, weekly, or monthly PKR cap on the total funds you can transfer into your account — whether via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or Visa/Mastercard.
Once your limit is active, our system will automatically decline any deposit attempt that would take your cumulative deposits over your chosen threshold for that period. Limits reset automatically at the end of your defined period (midnight for daily, Monday midnight for weekly, the 1st of the month for monthly).
Reducing your limit takes effect immediately. Increasing your limit requires a mandatory 24-hour cooling-off confirmation period — this prevents impulsive limit raises during a losing session.
A loss limit sets the maximum net loss you are willing to accept within a daily, weekly, or monthly period. po99 calculates net loss as total wagers placed minus total winnings returned during the defined period.
When your net loss reaches the threshold you set, po99 will immediately suspend your ability to place further bets for the remainder of that period. Your account balance remains intact and withdrawals are still available. You will receive an email notification when your loss limit is triggered.
This tool is particularly effective for fast-paced games like Andar Bahar, PP Live tables, and slot reels, where a string of losses can accumulate faster than expected.
Self-exclusion is the most comprehensive responsible gaming tool available at po99. Once activated, it completely suspends your account — including login access, deposits, wagering, and all bonus communications — for your chosen duration.
Available exclusion periods: 6 months, 1 year, 3 years, or permanently. Permanent self-exclusion results in irreversible account closure. Temporary exclusions cannot be shortened — the full period must elapse before reinstatement can be requested.
To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your registered account details. Our team will activate the exclusion within 24 hours and send written confirmation. If you are in immediate distress, please indicate URGENT in your subject line for priority handling.
po99 also recommends that users seeking self-exclusion register with relevant national gambling self-exclusion schemes for additional protection across other platforms.
A cooling-off period temporarily pauses your betting access without fully closing your account. Choose from 24 hours, 7 days, or 30 days. During a cooling-off period, your account balance is preserved, customer support remains accessible, and any pending withdrawals will still be processed.
Session time limits work differently — they set a maximum clock on each individual login session. When the timer expires, you will see a clear on-screen alert. You can choose to extend the session (if you have not reached your limit) or log out. If no action is taken, po99 will automatically end the session after a short grace period.
Both tools work together: use session limits for day-to-day control, and cooling-off for periods when you need a meaningful break from the platform entirely.
Reality check alerts are periodic notifications that appear during active gameplay to remind you how long you have been playing and what your net result is for the session. You can configure alerts to appear every 30, 60, or 90 minutes.
Each alert shows: time elapsed in the current session, total amount wagered, total winnings, and net position (profit or loss) in PKR. You then choose to continue playing or end the session. This transparent, interruption-based tool is proven to reduce the risk of extended unplanned sessions.
Reality checks are enabled by default for all new po99 accounts (set to 60-minute intervals) and can be adjusted or disabled in your Player Safety settings at any time.
po99 takes underage gambling seriously — zero tolerance
All players registering at po99 must confirm they are 21 years of age or older at the time of registration. po99 enforces this through a mandatory KYC (Know Your Customer) process that requires submission of a valid CNIC or passport before any withdrawal is approved.
Where po99 has reasonable grounds to suspect that an account holder may be under 21, the account will be suspended immediately pending identity verification. Any winnings accumulated during an unverified period may be withheld until verification is complete.
If you are a parent or guardian in Karachi, Lahore, Islamabad, or anywhere in Pakistan and you believe a minor is using po99, please contact us immediately at [email protected]. We will investigate and take immediate action.
You are never alone — help is always available
Our responsible gaming support team is available 24 hours a day, 7 days a week. Email us at [email protected] and we will respond within one hour for urgent responsible gaming matters.
Log in to your po99 account dashboard at any time to review your full transaction history, set spending limits, activate cooling-off, or initiate self-exclusion — all without needing to contact support first.
po99 operates under international gaming regulations. Players are encouraged to consult resources from globally recognised responsible gaming organisations such as GamCare, BeGambleAware, and Gamblers Anonymous for additional guidance and counselling support.
Concerned about a family member's gambling habits? po99 can work with third parties in cases where a player has provided written consent. Contact [email protected] for guidance on how we can assist families in Pakistan.
Set your limits before your first bet. A few seconds in your account settings can make all the difference — keeping po99 a fun, controlled experience every time you play.
21+ Gambling involves risk. Play within your means. po99 supports responsible gaming.